At Catalyc, each order is prepared with care.
• Processing Time: Please allow 7–10 business days for order processing.
• Dispatch & Shipping: Your order will be dispatched after the processing period, once picked up by our logistics partner.
We truly appreciate your patience and understanding our slower pace ensures thoughtful handling and quality at every step.
Please note that occasional delays may occur due to courier or delivery partner issues. If your order is delayed for more than 25 days, you can request to cancel the order and we will issue a full refund.
Returns & Cancellations:
• We do not accept returns for any reason.
• Orders cannot be cancelled once placed.
Exchanges:
As a small business working with limited, fast-selling inventory and small batch productions, our operations become genuinely challenging when repeated changes or requests are made. Most items sell out quickly, and replacements or exchanges are often not possible. We sincerely request your understanding, as these policies help us maintain smooth operations and ensure fairness to all customers.
Size Exchanges:
• Size exchanges are not allowed under any circumstances.
Defects, Missing Items, or Mismatched Products
If an item arrives defective, incomplete, or incorrect:
1. Customers must contact our team first with proper proof.
2. The product will usually need to be returned to us for inspection.
3. Once received:
• If the correct product/variant is in stock, it will be shipped out.
• If it is not available, the team will provide:
• An alternative product of the same value, or
• A store credit,depending on inventory availability.
Shipping reimbursement is capped at a maximum of ₹200.
Sale Purchases:
• During sales or promotional events, all sales are final.
• No returns, exchanges, store credits, or adjustments will be provided for sale orders.
Note: The final resolution will be offered by the team based on product availability. Customers cannot choose options outside what is possible with current inventory. Once the current choice is given by the customer it cannot be changed again.
